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    WebPT EMR | Support Live Chat
    • 19 Mar 2024
    • 1 Minute to read
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    WebPT EMR | Support Live Chat

    • Updated on 19 Mar 2024
    • 1 Minute to read
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    Article Summary

    Overview

    Live Chat allows you to directly communicate with a WebPT Support representative when logged into WebPT EMR.
     

    Browser Recommendation

    For the best results, we recommend using the Firefox browser.

     

    The Chat icon is always visible in the lower left corner of any WebPT EMR page. Live Chat is available during regular business hours, 8:00 AM - 8:00 PM EST, Monday - Friday.
     

    EMR_Dashboard_Live Chat.png

     
    Click the arrow or colorblock below to discover more.

    Start a Chat

    WebPT EMR | How to Start a Support Chat

     

    1. Click on the Chat icon in the bottom left corner of the screen to initiate a support request. Your name and email address will populate in the chat window when it opens and you will be asked to fill in the subject of your chat.
      EMR_Live Chat_Start Chat.png

    2. Select Start Chatting and the next available representative will assist you.
      EMR_Live Chat_Start Chatting.png

    Chatting with Support

    WebPT EMR | Chatting with WebPT Support

    Once an agent becomes available, you can begin chatting with them in the chat window. You may continue to move through the WebPT EMR and the chat window will follow you as you work in the application.
     

    EMR_Live Chat_Chatting.png

    Chat Actions

    WebPT EMR | Chat Actions

     

    • Minimizing the Window: If you need to minimize the chat window, select the two arrows on the top left corner of the window.
    • New Messages: If you receive a new message while the chat is minimized, a green dot appears and the chat icon pulses to notify you of the new message.
      EMR_Live Chat_Green Dot.png
    • End a Session: If you would like to end the chat session, click the X on the top right corner of the window.
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