Collaborate MD Claims Feed Report Errors
If you are utilizing our WebPT/Collaborate MD integration, it's important to check your Claims Feed Report on a daily basis. This report is accessible under the Reports section on the left side of WebPT.
Common Error Codes
| Error Code | Meaning | How to Correct |
| Daily Note marked as No Charges This Visit | Error in WebPT - NC001 No Charge is marked on Daily Note | If billing for this DOS, an addendum must be completed to unselect the No Charge box. Finalize and Rebill. |
| Primary Insurance Does Not Have Alternate ID | Error in WebPT - the Alternate ID in the insurance does not match the code in Collaborate MD for the patient’s Primary Insurance | Update either WebPT EMR or Collaborate MD so that the Alternate ID of the insurance matches the sequence number in Collaborate MD. |
| Secondary Insurance Does Not Have Alternate ID | Error in WebPT - the Alternate ID in the insurance does not match the code in Collaborate MD for the patient’s Secondary Insurance | Update either WebPT EMR or Collaborate MD so that the Alternate ID of the insurance matches the sequence number in Collaborate MD. |
| Invalid DX Code - 000.00 | Error in WebPT - Treatment Diagnosis code or Diagnosis code contains 000.00: Unknown | Addend the note to remove the 00.000 code. Finalize and rebill. |